Software is often the last thing that travel agents are thinking about, especially if they’re just setting up shop. Whether you’ve been trading a while or are just starting out, investing in software as soon as possible will help you to grow more quickly.
But with so many types of software available, it can be difficult to know where to start. You probably don’t need tech to help you do everything, but with the world moving increasingly online, it’s a smart idea to take necessary steps to keep up. This blog will cover some of the top types of software that your travel agency can benefit from.
With the introduction of making tax digital software, finding online solutions for your accounting processes is becoming more and more essential. It doesn’t matter what industry you’re working in, whether that’s travel and tourism or hospitality, soon you might have no choice but to use software to comply with new regulations. But this shouldn’t be seen as an inconvenience, because tax software will speed up your day-to-day. Not only will it make calculations for you, but it will keep all your invoices together and process them automatically.
As a travel agent, you probably have a few employees helping you to get as many holidays organised as possible. Payroll software helps to keep every member of staff happy by getting their payslips to them on time with the right taxes deducted. Before diving into payroll software, check whether your accounting software can be upgraded to include payroll as well.
Customers are at the heart of everything you do as a travel agent, so customer relationship management software is going to be key in maintaining those bonds. You’ll be able to easily manage data while keeping it secure as well as keep a record of transactions and interactions. This is especially useful if customers have combined multiple trips or packages into one, as you’ll be able to have all these in one place.
Managing the content on your website is very difficult without a CMS. It doesn’t have to be complex, but you should be able to easily amend web pages and post regularly on your blog. You want to choose a CMS that doesn’t have too many bugs, allowing you to seamlessly customize your site. The last thing you want is to feel frustrated when your CMS is running slow or keeps crashing in the middle of editing.
Most payments are happening online these days, so you need secure, efficient payment processing software to put customers at ease. Everyone wants their details to be protected, so make sure your provider is reliable and uses cutting-edge tech to keep out hackers. It’s also a good idea to check if your payment software provider can be linked to your accounting software for easier invoice processing.
Every travel agent will have slightly different needs when it comes to software, but the above list is a good place to start.